M – Maklumat Pelayanan

“Maklumat Pelayanan adalah pernyataan tertulis yang berisi keseluruhan rincian kewajiban dan janji yangterdapat dalam standar pelayanan.” (Pasal 1 Angka 8 UU Nomor 25 Tahun 2009 Tentang Pelayanan Publik).

 

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